Yes! You can search our Bookstore + Marketplace and add on any items you wish. We will package your order as one gift and send it on its way!

Unfortunately, you are not able to make any changes to the pre-made packages at this time. You are able to build your own care package using our Marketplace items and Bookstore. Make sure you select "Gift Wrap" in the cart section so we know to package it accordingly.

Absolutely! Every time you select the "Gift Wrap" option at the checkout, it comes with a custom note to your recipient. When you check out, make sure to include your message.

If you place your order and have forgotten to add it, just send us an email with your note request and we'll add it for you as long as it hasn't been processed already.

If you would like your items gift wrapped in our branded box but you are mailing the gift to yourself to you can hand deliver to your recipient, we will leave a blank note for you to fill out.

Your phone number is a crucial piece of information we request during checkout for several important reasons:

• Order Updates
• Delivery Coordination
• Emergency Situations

Please rest assured that we take your privacy seriously, and your phone number will only be used for order-related communications and will not be shared with third parties for marketing purposes. Your trust is important to us, and we are committed to ensuring a safe and convenient shopping experience. If you have any concerns about providing your phone number, please feel free to reach out to our customer support team, and we will be happy to address any questions you may have.

Safe to say that we never included receipts or any type of billing information inside the box as they may be a gift. All receipts will be emailed to you at the time of purchase.

If you would like a receipt included in your package, just add us a note at the checkout.

Shipping Costs:

We offer free shipping, across Canada, on all our "Ready to Ship" care packages.

Orders in Ontario ship free when you spend $100.00 before taxes.

Orders outside of Ontario, ship free when you spend $125.00 before taxes.

Standard shipping rates for all other orders. $15.00 in Ontario and $20.00 outside of Ontario.

Local Delivery in Windsor and Essex County is included in all orders over $100.00 before taxes. Local residents can also schedule to pick-up their order from our Windsor pick-up location.

Fulfillment:

We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase.

Orders must be received by Friday at 12pm to ship out on Monday.

Delivery Times:

We partner with a reputable shipping carrier to ensure reliable and timely delivery of your order. However, please note that we are not responsible for any delays caused by the shipping carrier or unforeseen circumstances beyond our control.

Shipping times varying depending on the destination, most orders within Ontario will be delivered within 2-5 business days post shipping.

Orders shipping outside of Ontario, will be delivered within 5-10 business days post shipping.

Please note that order processing time may vary during peak seasons, holidays or promotional periods. We appreciate your understanding and patience during such times.

Note that we currently ship to Canada only at this time and we do not ship to P.O Boxes.

Tracking:

• Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.
• Please allow a few hours for the tracking information to be updated in the carrier's system after receiving the tracking number.
• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any undelivered or misdelivered packages due to incorrect addresses provided by the customer.
• If you need to make changes to the shipping address after placing an order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Important Information:

If a package is returned due to an incorrect address, the following policy will apply:

• We will contact you with the reason the package was returned. If you would like us to reship the package to an alternate address, we will send an invoice for the shipping costs only. The invoice must be paid within 5 business days or the package becomes the property of Book + Bow. We will reship the package to its new destination within 2 business days of the invoice being paid
• If we do not hear back within 10 business days with an updated address, the returned package will become the property of Book + Bow
• If a package is returned due to an error made by our shipping carrier, we will work with you to resolve this situation.

What happens if your package says "Delivered" but it is missing?

• Book + Bow is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We will do everything we can to help you recover your package, but we always recommend tracking your delivery and making sure someone is there to receive it to avoid theft
• we always recommend filing a claim with the carrier
• we will be happy file a claim or provide any information they need on our end, as well

What about unclaimed packages?

• if delivery is refused by the recipient or the package is unclaimed for any reason, the order will not be refunded unless the package returns to Book + Bow
• if the package does return, and the customer has chosen not to reship the package, a refund will be provided for the cost of goods as long as the good are in original condition

Local, hand delivery allows for year round ordering of products that may melt.

However, we strongly advise against ordering products that may melt during warmer weather when utilizing our shipping services.

Please refer to our "Terms of Service" for full details.

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may be eligible for a return or exchange, subject to the conditions outlined below.

Books:

• Books are eligible for exchange only within 5 days of delivery.
• To be eligible for an exchange, the book must be in its original condition, unmarked, and undamaged.
• The customer is responsible for the return shipping costs associated with book exchanges.

Food Items:

• Due to health and safety regulations, food items are not returnable.
• If you have received incorrect or damaged food items, please contact us immediately, providing details and supporting evidence (such as photographs). We will address the issue promptly and find a suitable resolution.

Gift Boxes:

• Due to the customized nature of the Gift Boxes, we do not accept returns or exchanges.

Damaged Goods:

• If you receive a broken or damaged item please contact our customer support with 24 hours of delivery, providing details and supporting evidence (such as photographs).
• We may arrange for a replacement or refund for the broken or damaged item, depending on the product, the availability and your preference.
• The customer is responsible for the return shipping costs, unless the return is due to our error (e.g., incorrect item shipped).

Approved Returns:

• We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns. We are not responsible for any lost or damaged return shipments.

We sure do! Send us an email at hello@bookandbow.ca to get started.

The Details:

• bulk is considered 5 or more of the same package
• bulk orders require 6 weeks lead time
• a rush fee will be applied for under 6 weeks lead time
• bulk orders require a 50% non-refundable deposit
• the remaining balance must be paid before delivery

Its the little things that matter:

• all bulk orders receive a free logo of their choice on a personalized card
• you may add branded items to your order; you are responsible for any costs associated with branded add-ons

Our team is here to help! We love working with companies to help spread kindness, joy and comfort. Reach out to start designing your project today!

While we handpick each book in our collection, it is just not possible to read every single one cover to cover. However, we have read quite a few and are happy to provide personalized recommendations based on your preferences. Feel free to get in touch with us- we are committed to assisting you in any manner possible.

What if I come across a book that seems concerning?
If you encounter a book that raises concerns, kindly bring it to our attention. We value your feedback immensely. Our team will work to address the matter, working collaboratively to ensure a resolution that upholds the quality and integrity of our selection. Your input is crucial in maintaining the excellence we strive for.