Shipping

We strive to process and ship orders as quickly as possible. Orders are typically processed within 1-2 business days (excluding weekends and holidays) from the date of purchase. Orders must be received by Friday at 12pm for Monday shipping.

Please note that order processing time may vary during peak seasons or promotional periods. We appreciate your understanding and patience during such times.

We partner with a reputable shipping carrier to ensure reliable and timely delivery of your order. However, please note that we are not responsible for any delays caused by the shipping carrier or unforeseen circumstances beyond our control. Note that we currently ship to Canada only at this time and do not ship to P.O Boxes.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

Please allow a few hours for the tracking information to be updated in the carrier's system after receiving the tracking number.

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any undelivered or misdelivered packages due to incorrect addresses provided by the customer.

If you need to make changes to the shipping address after placing an order, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

Returns

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, you may be eligible for a return or exchange, subject to the conditions outlined below.

Books are eligible for exchange only within 7 days of delivery.

To be eligible for an exchange, the book must be in its original condition, unmarked, and undamaged.

The customer is responsible for the return shipping costs associated with book exchanges.

Due to health and safety regulations, food items are not returnable.

If you have received incorrect or damaged food items, please contact us immediately, providing details and supporting evidence (such as photographs). We will address the issue promptly and find a suitable resolution.

If you receive a broken or damaged item, please contact our customer support with 24 hours of delivery, providing details and supporting evidence (such as photographs).

We will arrange for a replacement or refund for the broken or damaged item, depending on product availability and your preference.

The customer is responsible for the return shipping costs, unless the return is due to our error (e.g., incorrect item shipped).

We recommend using a trackable shipping service and purchasing shipping insurance for valuable returns. We are not responsible for any lost or damaged return shipments.